Gran Alacant and Area Forum

How many times do you read that "I will never fly with them again".
Must be a lot of people out there who talk but not act.
Ryanair, in June carried 5.84m passengers. Only a 13% increase on last year.  :roll:

It would be interesting to see the comparative "repeat business" levels for the airlines. That would give you a fair indication of customer satisfaction.

Bet Mr O'Leary is not too interest in comparables with other airlines for loyal customers, when he can get an increase of 13% year on year.
If they show that sort of growth when there are so many allegations of poor service and customer care, at least they know where they can make further improvements if they wish.
Bet other airlines would be delighted to post 13% growth.

Initially, yes. But if that 13% are all new customers that you subsequently alienate, then it won't be long before you run out of the pool of potential new customers.
The other part of the equation is the proliferation of new routes. I suspect that the increase on passenger numbers on any specific existing route is more likely to be zero or negative.

But if that 13% are all new customers, that means thet they had kept all of their exisiting customers, or is it possible they losy 10% and increased 23%
I don't agree that wou will soon before you run out of the pool of potential new customers, as the public in general have short memories, especially when it is something they want.
The previous recession was not that long ago yet people, up until 2 years ago, still seem to aim at the spend, spend, spend culture and banks, lend, lend, lend.
I note what you say about new routes, but surely that is not a problem.
Are you saying that if you were in corporate funding, that you would not be have with your client's growth, just because a small percentage of your customers complained about your service and add-on prices, many of the group who begrudge paying more than a few pound anyway?
13% increase is 13% increase.
Much of Tesco's growth is related to new store openings (equivalent to new routes), as the likes of home delivery, possibly POs are, not to metion acquisitions. Do you believe that they will before long run out of customers, or do you consider they have the ability to be able to attract more new than the existing they lose.
I believe that you were in banking, possibly not corporate, but if Mr Ryanair or Mr Tesco came to meet with you, would you turn them away as customers and welcome Mr BA with open arms ?

I haven't studied the accounts of Ryanair, so it would be difficult to say whether a banking proposal would be attractive. On the face of it, they are a better bet than BA but the negative publicity would have to be a factor to consider in any proposition. I'm not sure that comparison with Tesco is valid as they don't seem to generate the ill-will that Ryanair do. Time will tell whether Mr O'Leary continues to succeed with his present customer service model.

Tony Gillam wrote:I'm not sure that comparison with Tesco is valid as they don't seem to generate the ill-will that Ryanair do.

But that has nothing to do at all with 13% growth, be it from new routes or store openings. Growth is growth. Custoner care is an entirely different subject.

Tony Gillam wrote:but the negative publicity would have to be a factor to consider in any proposition.

Do you honestly expect me to believe thay any corporate banker worthy of holding such a position and dealing with such a level of client and who shows 13% growth, carries 5.84m passengers in a month, would worry about a couple of thousand of passengers who moan if the was an increase in price of just £1.00
Sorry, if that were to be correct, banking would have gone back in time to Capt., Mannering.
Do you believe that Tesco believe their funding is influenced by customer care figures.
It could affect their trading, but not their funding, as it represents a miniscule percentage of their T/O, it would not be worth wasting the paper to print.

I love the FACT that you are never wrong  :roll:  "Tony.d" well in your eyes anyway........

You keep up your good work trying to create posts & comments that will give you a good fight with other members, you nice person !

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